Returns & Refunds Policy

Overview

We want you to be happy with your purchase from Best Quality Carpet and Floors. If you need to return an item, this policy explains eligibility, timelines, and how refunds are handled.

Return window

Most returns are accepted within 30 days of delivery. To be eligible for a return, items must be unused, in original condition, and in their original packaging.

Non-returnable items

• Custom-cut or made-to-order flooring.
• Installed flooring or any product that has been altered or cut after delivery.
• Clearance or final sale items (marked as final sale at checkout).
• Samples, unless otherwise stated at time of purchase.

How to start a return

• Contact our support team within the return window by replying to your order confirmation email or using the store Contact page.
• Please include your order number, the item(s) you want to return, and the reason for return.
• We will provide return authorization and instructions. Do not ship items back before receiving authorization.

Return shipping & restocking

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, damaged on arrival, or defective). We may deduct a reasonable restocking fee for large or heavy items when applicable; we will disclose any fee before you ship the return.

Damaged or incorrect items

• If an item arrives damaged or we sent the wrong product, contact us within 7 days of delivery.
• Provide photos of the damage, the packaging, and your order number. We will arrange a replacement or a full refund, including return shipping when applicable.

Refunds

• Once we receive and inspect the returned item, we will process your refund to the original payment method.
• Refunds typically appear on your statement within 7–10 business days after we process them; timing depends on your payment provider.

Exchanges

If you need a different color or size, contact us and we will advise whether an exchange is available. Exchanges may require placing a new order and returning the original item for a refund.

Questions

If anything in this policy is unclear or your situation is unusual (installed goods, large commercial orders, or project-specific concerns), contact us by replying to your order confirmation email or via the store Contact page and include your order number. We will respond as quickly as possible.

Changes to this policy

We may update this policy occasionally. The effective date of the current policy is the date it appears on the site.